A U.S. Fortune 500 gas and electric holding company, which serves 9 million customers nationwide, has always made employee health benefits a cornerstone of its culture. When the COVID-19 pandemic hit in March 2020, the company’s workforce was confronted with big challenges facing employees unfamiliar with remote work situations and how to safely continue risky in-person work in the field so that customers wouldn’t experience service disruptions. In this case study, we'll examine:
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